Privacy Policy

Last updated May 25, 2026.

This Privacy Policy explains how SnapsJo collects, uses, stores, shares, and protects information when you use our website, create an account, upload photos, generate portraits, purchase credits, contact support, or use any related SnapsJo feature.

SnapsJo is an AI portrait creation service. Users upload photos, choose a portrait style, generate AI portraits, refine results, and download completed portraits.

We wrote this policy to be clear and practical. It explains what we collect, why we collect it, how service providers may help process it, and what choices you have.

Who We Are

SnapsJo operates the website available at snapsjo.com.

For privacy questions, requests, or complaints, contact us at:

[email protected]

Scope of This Policy

This Privacy Policy applies to:

• the SnapsJo website
• user accounts
• photo uploads
• generated portraits
• portrait editing tools
• credit purchases
• checkout and billing flows
• support communication
• cookies and basic usage data
• any other feature that links to this Privacy Policy

This Privacy Policy does not apply to websites, platforms, payment pages, or services operated by third parties, even if they are linked from SnapsJo.

Important Notice About Baby and Child Photos

SnapsJo may allow users to create baby, newborn, child, family, or personal portraits. The account holder is responsible for making sure they have the legal right and permission to upload any photo they provide.

By uploading a photo, you confirm that:

• you own the photo or have permission to use it
• you are allowed to upload the photo to SnapsJo
• if the photo includes a baby, child, or minor, you are the parent, legal guardian, or an authorized person with permission to use that photo
• the photo does not violate another person’s privacy, publicity rights, copyright, or legal rights

SnapsJo is designed for use by adults. Children should not create accounts or submit personal information through SnapsJo.

Information We Collect

We collect information you provide directly, information created through your use of SnapsJo, and limited technical information needed to operate the service.

Information you provide may include:

• name or account display name
• email address
• login method
• uploaded photos
• selected portrait styles
• generated portraits
• edit requests or custom instructions
• support messages
• purchase and credit-related information
• account preferences

Information created through your use of SnapsJo may include:

• portrait history
• credit balance
• image generation status
• download activity
• failed or completed generation attempts
• account activity needed to provide the service

Technical information may include:

• IP address
• browser type
• device information
• session information
• cookies or similar identifiers
• pages visited
• approximate usage timestamps
• error logs and diagnostic data

We do not intentionally collect sensitive government ID numbers, financial account passwords, health records, or other information that is not needed to provide SnapsJo.

Photos, Uploads, and Generated Portraits

When you upload a photo, SnapsJo uses that photo to create, edit, save, and display your selected portrait results.

Uploaded photos and generated portraits may be stored in your account so you can:

• review your setup
• continue generation
• download your portrait
• refine or edit a portrait
• create another version
• view your portrait history
• contact support if something goes wrong

SnapsJo does not promise automatic deletion on a short fixed timeline.

SnapsJo does not sell uploaded photos.

SnapsJo does not use uploaded photos or generated portraits to train public AI models.

Authorized service providers may process uploaded photos or generated portraits only as needed to provide the SnapsJo service, operate infrastructure, process AI generation, troubleshoot issues, prevent abuse, or comply with legal obligations.

How We Use Information

We use information to:

• create and manage user accounts
• allow users to sign in
• receive uploaded photos
• generate AI portraits
• edit or refine portraits
• save portraits to the user studio
• manage image credits and edit credits
• process purchases
• send account, purchase, support, and service emails
• respond to support requests
• detect failed generations and prevent credit loss
• improve service reliability
• prevent abuse, fraud, spam, or misuse
• maintain logs needed for security and troubleshooting
• comply with legal, tax, accounting, and regulatory obligations
• enforce our Terms and protect SnapsJo, users, and others

AI Processing and Service Providers

SnapsJo uses third-party service providers to help operate the website and generate portraits.

These providers may help with:

• website hosting
• cloud storage
• authentication
• AI image processing
• payment processing
• email delivery
• analytics
• support tools
• security and debugging

When a user uploads a photo for portrait generation, the photo may be processed by an AI service provider to create the requested result.

SnapsJo does not use AI processing for identity verification, facial recognition, or identifying a person by name.

AI systems may analyze visible facial features in a photo to generate the requested portrait, but SnapsJo does not use uploaded photos to build a face-recognition database.

Payments

Payments are handled by third-party payment providers.

SnapsJo does not store your full credit card number or full payment card details on its own servers.

Payment providers may collect and process information needed to complete a transaction, prevent fraud, issue receipts, handle disputes, and comply with tax or financial rules.

SnapsJo may store limited purchase information such as:

• plan or credit pack purchased
• payment status
• transaction reference
• purchase date
• credit amount
• billing-related support records

Cookies and Similar Technologies

SnapsJo may use cookies, local storage, session identifiers, and similar technologies to:

• keep users signed in
• remember account sessions
• protect forms and checkout flows
• understand basic website usage
• improve site performance
• support analytics and troubleshooting
• prevent abuse or fraud

Some cookies are necessary for the website to work. Other cookies may relate to analytics, preferences, campaign measurement, payment checkout, or performance.

Users can control cookies through browser settings and, where available, through SnapsJo Cookie Settings. Blocking necessary cookies may cause some SnapsJo features to stop working properly. See our Cookie Policy for details.

Legal Bases for Processing

Where privacy laws require a legal basis, SnapsJo processes personal information under one or more of the following bases:

Contract:
We process information needed to create an account, generate portraits, provide credits, process purchases, deliver downloads, and support the service.

Consent:
We may rely on consent where users upload photos, choose optional settings, subscribe to optional communications, or where consent is required by law.

Legitimate interests:
We may process information to operate SnapsJo, improve reliability, prevent abuse, debug errors, protect users, respond to support requests, and maintain service security.

Legal obligation:
We may process or keep information when required for tax, accounting, payment, dispute, legal, regulatory, or law enforcement reasons.

How We Share Information

SnapsJo does not sell uploaded photos.

SnapsJo may share information with:

• hosting providers
• cloud storage providers
• AI processing providers
• payment processors
• authentication providers
• email service providers
• analytics or debugging providers
• legal, accounting, tax, or compliance advisors
• authorities when required by law
• parties involved in a business transfer, merger, acquisition, financing, or sale of assets

We share information only as needed for the purposes described in this Privacy Policy.

International Data Processing

SnapsJo and its service providers may process information in countries other than where you live.

Privacy laws may differ between countries. Where required by applicable law, SnapsJo uses appropriate safeguards for international processing and service provider access.

By using SnapsJo, you understand that your information may be processed by SnapsJo and its service providers in different locations as needed to provide the service.

Data Retention

SnapsJo keeps information for as long as needed to provide the service, maintain your account, support your portrait history, process purchases, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.

Uploaded photos and generated portraits may remain available in your account unless:

• you delete them through available product features
• you request deletion
• your account is deleted
• SnapsJo removes content for legal, safety, abuse, or policy reasons

Payment, tax, accounting, fraud-prevention, and legal records may be retained longer when required or allowed by law.

Backup copies, logs, and technical records may remain for a limited period as part of normal system operations before being overwritten or deleted.

User Requests and Deletion

Users may contact SnapsJo to request:

• access to personal information
• correction of inaccurate account information
• deletion of account data
• deletion of uploaded photos or generated portraits
• information about how their data is used
• withdrawal of consent where processing is based on consent
• objection or restriction where applicable law provides those rights

SnapsJo may need to verify the request before taking action.

Some information may be retained when required or permitted for legal, tax, accounting, payment, fraud-prevention, dispute, safety, or enforcement reasons.

Security

SnapsJo uses reasonable administrative, technical, and organizational measures designed to protect user information.

No website, storage system, AI provider, or internet transmission is risk-free. SnapsJo cannot guarantee absolute security.

Users are responsible for keeping their login method, email account, and devices secure.

Children’s Privacy

SnapsJo is not directed to children under 13, and children should not create accounts or submit personal information through the website.

Adults, parents, legal guardians, or authorized users may upload photos of babies or children only when they have the legal right and permission to do so.

If SnapsJo learns that a child has created an account or submitted personal information without proper permission, SnapsJo may delete the account or related information.

User Responsibilities

By using SnapsJo, users agree that they are responsible for:

• uploading only photos they own or have permission to use
• getting any required consent from people shown in photos
• making sure child or baby photos are uploaded only by a parent, guardian, or authorized person
• not uploading illegal, harmful, private, or unauthorized content
• not using SnapsJo to violate another person’s rights
• reviewing generated portraits before sharing them publicly

SnapsJo is not responsible for user-uploaded content that the user had no right to upload.

Your Privacy Rights

Depending on where you live, you may have rights to:

• access personal information
• correct inaccurate information
• delete personal information
• receive a copy of certain information
• object to certain processing
• restrict certain processing
• withdraw consent
• opt out of certain data sharing or marketing
• complain to a privacy regulator

To make a request, contact:

[email protected]

SnapsJo will respond as required by applicable law.

Marketing Communications

SnapsJo may send service emails related to accounts, portraits, credits, purchases, support, security, or policy updates.

If SnapsJo sends optional marketing emails, users can unsubscribe using the instructions in those emails or contact support.

Business Transfers

If SnapsJo is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of business, user information may be transferred as part of that transaction.

The receiving party will be expected to handle information according to this Privacy Policy or provide notice if practices change.

Legal Requests and Safety

SnapsJo may access, preserve, or disclose information when it believes it is necessary to:

• comply with law
• respond to legal requests
• enforce Terms
• investigate fraud, abuse, or security issues
• protect SnapsJo, users, or others
• prevent harm
• defend legal claims

Changes to This Privacy Policy

SnapsJo may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last updated” date.

Continued use of SnapsJo after an update means the user accepts the updated Privacy Policy, where allowed by law.

Contact Us

For privacy questions, requests, or complaints, contact:

[email protected]